Frequently Asked Questions

Defence Security Systems have been in business for over 25 years so you can imagine that we have been asked plenty of questions over this time.

Get in touch

We are always ready to help you with your enquiries, so feel free to contact us on:

0121 500 6870

General Questions

Here's some of our most frequently asked questions. Of course if you have any other questions we would be delighted to answer them.


Why should I use Defence Security Systems?

For over 25 years, we have been providing customers with excellent service and peace of mind. We have built our business on recommendations - thousands of satisfied customers who recommend us to their friends and family.

You tell us that quality service and products, flexibility and understanding are important to you. That's exactly what we deliver!

What is a Radio System?

A Radio System is 'wire free'*. That means no cables clipped to walls and skirting boards, and no need to lift floorboards or carpets. The advantage is a quick clean installation - hassle free - in your home.

* There will be a cable connecting the control panel to a power source and the telephone line. For more technical information, please refer to the brochure.

 

Is the Radio System reliable?

The Defence Homelink System is a leading radio security system which has been installed into thousands of homes across Europe.

Each high-specification unit is designed to use its own FM frequency to transmit and receive signals. The frequency is protected from interference and each detection device is assigned a unique code, making each system totally secure with complete integrity. Added to this, the Defence Security Systems annual preventative maintenance visits will ensure optimum performance.

 

What does SSAIB mean?

SSAIB stands for Security Systems and Alarms Inspection Board. This is an independent, not-for-profit approvals body providing inspection services for the security and fire industries.

SSAIB has been protecting the customer through insisting on the highest standards and operating the toughest inspection regime. Companies are inspected regularly, by highly qualified, full-time inspectors, to prove their ongoing delivery of the highest standards. SSAIB's Customer Care support process reinforces the reliability and integrity of the companies it inspects. All SSAIB schemes exceed the appropriate requirements of the Police, Fire Service and Insurers. SSAIB certification means that you can be confident in the quality of service provided to protect your business from the potentially devastating consequences of fire or crime. For more information see: www.ssaib.org

 

Can I trust the engineer in my house?

As part of our SSAIB standard, all personnel, from engineers to administration staff, system designers to managers, are security screened and employment references are required and followed up for the previous fifteen years.




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