Frequently Asked Questions
Defence Security Systems have been in business for over 25 years so you can imagine that we have been asked plenty of questions over this time.
Get in touch
We are always ready to help you with your enquiries, so feel free to contact us on:
0121 500 6870
Installation
Here's some of our most frequently asked questions. Of course if you have any other questions we would be delighted to answer them.
Can I choose an Installation date?
Yes - We will pre-book an installation date that suits you and the work will be carried out during the hours of 9am - 5pm Monday to Friday.
Do I have to be there when the engineer attends?
We prefer the homeowner to be there - at least for the first half hour. This will allow our fully trained engineer to 'walk & talk' you through the system, giving you the opportunity to agree where devices and the control equipment are going to be fitted. You will be asked to sign a design agreement form prior to the work commencing.
How long will an Installation take?
The time will depend on the size of the property and the extent of the system to be installed. Our installations are wire free (the only cable we install is for power and the telephone line) so it is quick and no-fuss. Usually the time involved is from half a day up to a full day*.
* (In the case of a large property you will be advised when the installation date is confirmed).
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