Frequently Asked Questions
Defence Security Systems have been in business for over 25 years so you can imagine that we have been asked plenty of questions over this time.
Get in touch
We are always ready to help you with your enquiries, so feel free to contact us on:
0121 500 6870
Servicing
Here's some of our most frequently asked questions. Of course if you have any other questions we would be delighted to answer them.
What happens if my system has a fault?
The control unit will advise you if there is a fault. If you are away from home, you will be alerted through your mobile phone. In the event of a problem, your initial call will be to our '24hr 7 Day' help line - you will be advised of the corrective action and if necessary and an engineer will be asked to attend.
What does the annual service include?
An appointment will be made and a Defence Engineer will attend to service the system giving it "A full system health check". The control unit will be tested, serviced and all devices will be tested to ensure correct operation. Batteries will be replaced free of charge. This is also an opportunity to ask any questions or discuss adding features to the system, etc
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